Refund policy
Return & Refund Policy
At Vayqora, we want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or materially different from the product description, please contact us as soon as possible.
1. Returns
Eligible customers may request a return in accordance with applicable consumer protection laws in the country of delivery.
For customers in Saudi Arabia, qualifying unused products may be returned within the applicable statutory period, subject to the exceptions and conditions provided by Saudi e-commerce and consumer protection regulations.
For customers in the UAE, defective or non-conforming products will be handled in accordance with applicable UAE consumer protection laws.
To request a return, please contact us with:
• Your order number
• Your name and contact details
• A description of the issue
• Clear photos or videos showing the product and any damage, where applicable
2. Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us promptly after delivery.
After reviewing the issue, we may arrange a replacement, repair, return, or refund as required by applicable law and depending on the circumstances.
3. Change of Mind
Returns for change of mind are subject to the applicable laws and the conditions communicated for the specific product. Products must generally be unused and in their original condition where a change-of-mind return is legally available.
Certain products may be excluded from return where permitted by applicable law.
4. Refunds
Once an approved return is received and reviewed, Vayqora will process the applicable refund in accordance with the payment method used and applicable law.
Where required by applicable law, refunds will be made using the original payment method unless the customer expressly agrees otherwise.
The time for the refund to appear in the customer's account may depend on the payment provider or financial institution.
5. Return Shipping
Where the product is defective, damaged, incorrect, or otherwise eligible for a remedy under applicable law, Vayqora will handle return shipping in accordance with the applicable legal requirements.
For other eligible returns, return shipping arrangements and costs will be communicated to the customer before the return is processed.
6. Order Cancellation
Customers may request cancellation before an order has been dispatched. Once an order has been dispatched, cancellation may be subject to the applicable return procedure and consumer protection laws.
Nothing in this policy limits any mandatory rights that customers have under the laws applicable to their purchase.
7. How to Contact Us
To request a return, refund, replacement, or cancellation, please contact Vayqora through the contact details provided on our Contact Us page.
Please include your order number so that we can assist you as quickly as possible.
Vayqora reserves the right to verify the condition of returned products and to apply any applicable legal exceptions.
This policy does not exclude, restrict, or replace any consumer rights that cannot legally be excluded or restricted under applicable law.