Terms of service
Terms of Service
Welcome to Vayqora. By accessing or purchasing from our website, you agree to these Terms of Service. Please read them carefully before placing an order.
1. General
Vayqora operates an online store offering consumer products through this website. By using our website, you confirm that the information you provide is accurate and that you are legally permitted to enter into a purchase agreement.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and prices are accurate and up to date.
Product colours and appearance may vary slightly depending on your device screen and photography conditions.
We reserve the right to correct errors, update product information, or change product availability and pricing where permitted by applicable law.
3. Orders
When you place an order, you are making an offer to purchase the selected products.
An order confirmation does not necessarily mean that the order has been finally accepted. We may cancel or refuse an order where permitted by law, including in cases of pricing errors, product unavailability, suspected fraudulent activity, or incorrect order information.
If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Return & Refund Policy and applicable law.
4. Prices and Payment
Prices displayed on the website are shown in the applicable currency at checkout.
Customers are responsible for any applicable taxes, duties, customs charges, or other government charges that may apply to their order, where legally applicable and where such charges are not already included in the displayed price.
Payment must be successfully completed through the payment methods available at checkout.
5. Shipping and Delivery
We currently aim to provide delivery services to customers in the United Arab Emirates and Saudi Arabia.
Estimated delivery times are provided for guidance and may vary depending on the destination, courier, customs procedures, weather, public holidays, and other circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery information.
Additional details are provided in our Shipping Policy.
6. Returns, Refunds and Cancellations
Returns, refunds, replacements and order cancellations are governed by our Return & Refund Policy.
Nothing in these Terms limits any mandatory consumer rights that apply under the laws of the customer's country of purchase or delivery.
7. Customer Responsibilities
You agree to:
• Provide accurate billing, contact and delivery information.
• Use the website only for lawful purposes.
• Not misuse the website or attempt to interfere with its security or operation.
• Not use fraudulent payment information or place orders for fraudulent purposes.
8. Intellectual Property
All Vayqora branding, logos, text, graphics, product content, website design and other original content on this website are owned by or licensed to Vayqora and are protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, sell, or commercially use our content without prior written permission, except where permitted by law.
9. Third-Party Services
Our website may use third-party services such as payment providers, delivery partners, analytics services, or other technology providers.
The use of such services may be subject to the terms and privacy policies of those third parties.
10. Website Availability
We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.
We may temporarily suspend or modify the website for maintenance, security, updates, or other operational reasons.
11. Limitation of Liability
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.
To the extent permitted by applicable law, Vayqora will not be responsible for losses caused by circumstances outside our reasonable control, including courier delays, customs delays, natural events, or interruptions to third-party services.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy and applicable data protection laws.
13. Changes to These Terms
We may update these Terms of Service from time to time. The updated version will be posted on this website and will apply from the date it is published, subject to applicable law.
14. Contact
If you have questions about these Terms, your order, or our services, please contact Vayqora using the contact information provided on our Contact Us page.
15. Applicable Law and Consumer Rights
These Terms are subject to applicable laws and regulations governing the transaction and do not remove, restrict, or replace any mandatory consumer rights.
Where applicable, Vayqora will comply with the consumer protection and e-commerce requirements applicable to the customer's transaction.
By using the website or placing an order, you acknowledge that you have read and understood these Terms of Service.